brandIT help when you don’t have an IT provider
Most small businesses in the valley do not have an IT company on call until the day they need one. The internet drops an hour before a busy weekend, the office manager is locked out of Microsoft 365, the server that runs scheduling will not boot, or a staff member clicks a link and the screen fills with warnings. That is exactly what on-demand support is for.
You do not need a contract, a monthly plan or an existing relationship. Call, describe what is happening, and a technician starts working on it. Pricing is simple: a $200 minimum, then $175 for each hour after that, and you get a written summary of what was wrong and what was done.
What counts as an IT emergency
We prioritize anything that stops your business from operating or puts data at risk:
- Outages: no internet, no Wi-Fi, phones down, card terminals offline.
- Lockouts: no access to email, Microsoft 365, Google Workspace or a critical application.
- Server or computer failure: a server, NAS or key workstation will not start or is losing data.
- Security incidents: a ransom note, a hacked mailbox, suspicious sign-ins or fraudulent payment requests. See virus & malware removal for what to do in the first five minutes.
- Time-critical deadlines: a closing, a payroll run or an event that cannot wait.
Remote first, on site when it matters
Most emergencies can be diagnosed in minutes over a secure remote session, which matters in a valley where a storm on I-70 can turn a short drive into hours. When the problem is physical, such as a failed firewall, a dead switch or cabling, a technician comes to you from Edwards.
Managed clients receive priority response. If emergencies keep happening, that is usually the signal to look at managed IT services, where monitoring catches most of these problems before they become outages.
Signs it’s time for Emergency & On-Demand IT Support
- The internet, Wi-Fi or phones are down and customers are waiting.
- You are locked out of email or Microsoft 365.
- A server or critical computer will not start.
- You see a ransom note, or someone is sending email as you.
- Your previous IT person is unavailable or no longer answers.
If two or more of these sound familiar, take the free security check or book a free cybersecurity assessment.
How our Emergency & On-Demand IT Support process works
Call
Tell us what is happening. We confirm who you are and what is at risk.
Triage
We prioritize by impact: outages and security incidents first.
Fix
Remote repair when possible, on-site visit from Edwards when not.
Summary
You get a written summary of the cause, the fix and how to prevent it.
What’s included
- No contract or monthly plan required
- Phone triage and secure remote diagnosis
- On-site visits across Eagle County
- Internet, Wi-Fi, firewall and phone outage recovery
- Microsoft 365 and Google Workspace lockout recovery
- Server, NAS and workstation failure response
- Hacked email and security incident containment
- Written summary and recommendations after every incident
Who it’s for
- Businesses without an IT provider
- Offices whose IT person is unavailable
- Second-opinion help when your current provider is not responding
- Anyone facing an outage or security incident right now
What affects the price
No contract required. Evenings and weekends are the same $175/hour emergency rate. Every visit ends with a written summary of what was wrong and what was done.
Every quote is flat and in writing. These are the factors that move the number:
| Factor | Why it matters |
|---|---|
| Time required | A $200 minimum, then $175 for each hour after that. |
| Remote vs. on site | Remote work avoids travel time; on-site visits include travel within Eagle County. |
| Evenings and weekends | After-hours and weekend emergencies are billed at the same $175/hour emergency rate. Scheduled project work is quoted separately and may differ. |
| Parts and equipment | Replacement hardware is quoted and approved before purchase. |
Emergency coverage across Eagle County
From village businesses in Vail and Beaver Creek to contractors in Gypsum, remote triage starts as soon as you reach us. Avon, Edwards and Eagle-Vail are closest to our base for on-site work.
“This service was amazing! Todd took the time to sit with me and help solve my problem, answering all my questions with patience and clarity. He was friendly, professional, and made the whole experience enjoyable. I truly appreciated the support and would absolutely recommend this service to others!”
Frequently asked questions
Do I need a contract to get emergency IT support?
No. Vail Valley IT provides on-demand support to businesses that are not on a managed plan, with no contract required.
How much does emergency IT support cost?
On-demand and emergency IT support from Vail Valley IT is a $200 minimum, then $175 for each hour after that. You receive a written summary of the work when the issue is resolved.
Who do I call for emergency IT support in Vail?
Call Vail Valley IT at (970) 446-9440. We are based in Edwards and support businesses across Vail, Avon, Beaver Creek, Edwards, Eagle-Vail, Minturn, Eagle and Gypsum.
How fast can you respond to an IT emergency?
Remote diagnosis can usually begin as soon as we reach you. On-site timing depends on location and conditions; Avon and Edwards are closest to our base, and Vail and Eagle are about 20 minutes away. Managed clients receive priority.
What should I do while I wait?
If you suspect a hack or ransomware, disconnect the affected computer from the network and do not pay any ransom. For outages, note any error messages and lights on your modem or firewall. Do not repeatedly restart a server that is failing.
Do you offer after-hours emergency IT support?
Urgent after-hours help is available by arrangement. Call (970) 446-9440 and describe the issue; managed clients receive priority.
Is it cheaper to have a managed plan than to call for emergencies?
Often, yes. Businesses that need emergency help more than a few times a year usually spend less, and lose less downtime, on a managed plan that prevents problems.