brandWhat a managed IT services company actually does
A managed service provider (MSP) takes ownership of your technology the way an in-house IT department would, without the salary. Instead of calling someone after a laptop dies or email stops syncing, you have a team watching your systems around the clock and fixing problems before your staff notices them.
For a typical Eagle County office of five to fifty people, that means every computer, server, firewall, Wi-Fi access point and Microsoft 365 account is enrolled in monitoring. Patches roll out on a schedule. Backups are tested, not assumed. New hires get a ready-to-go laptop and accounts on day one, and departing employees lose access the same afternoon.
It is the opposite of break-fix. Break-fix IT is paid by the hour when something fails, which means your provider earns more when your systems are unstable. Managed IT is paid by the month, so we only do well when your technology stays quiet.
Where our approach is different: a security baseline for every client
We believe every client needs a baseline of their security risks covered, no matter how small the team or which plan they choose. So instead of selling security as add-ons, we build it into every tier.
- Zero trust endpoint security. Advanced endpoint protection uses zero trust principles, so security is layered at the perimeter of each device, not just the office network. Nothing runs or connects just because it is already inside.
- Protection that travels with your people. Much of today’s workforce works remotely, from home, a coffee shop or a hotel. Our security practices go with the device, regardless of the network it connects to.
- Secure Access Service Edge (SASE) on every device. Traffic is encrypted wherever your team works, and backups run to the cloud, including backups of your cloud environments such as Microsoft 365.
- A cybersecurity warranty. Our stack is strong enough that we back it with a warranty, with coverage starting at $100,000 when our security stack and policies are in place. It complements any cyber insurance you already carry.
- 24/7 help desk and security operations on every tier. Round-the-clock support and security monitoring are included at every level, so you do not pay extra for what we believe every client needs as AI-driven threats grow stronger.
Warranty coverage is subject to the terms of your service agreement.
Built for how businesses run in a mountain resort economy
Running a business between Vail Pass and Dotsero is different from running one in Denver. Staff counts swing between ski season and mud season. Owners split time between the valley and somewhere else. Seasonal employees need accounts for four months, then need to be locked out cleanly. A snowstorm on I-70 can make an on-site visit a half-day trip.
We design around that. Onboarding and offboarding follow a checklist that runs through automation, so a December hiring rush does not leave stale accounts sitting open in April. Remote management means most fixes happen in minutes without anyone driving. And when hands-on work is needed, a local technician who knows the difference between Edwards and Eagle-Vail shows up.
Many of our managed clients are healthcare practices and financial and insurance offices, where a stolen laptop or an open account is a compliance event, not just an inconvenience. That is why security and compliance is built into every plan instead of sold as an add-on.
Faster resolution through automation, with people where it matters
Routine, repeatable requests such as a new user, a password reset or an MFA reset are handled by automation once we have verified the person asking is authorized. That brings those requests down to roughly ten minutes instead of the one to two hours they often take in a human-only queue.
Everything else goes to a real technician, faster, because the automation has already gathered the device details, user history and error logs. You never have to argue with a chatbot to reach a person.
How onboarding works
Switching to managed IT, or switching providers, follows the same four steps:
- Free cybersecurity assessment. We inventory devices, accounts, licenses and backups, and run a security risk assessment.
- Written findings and a flat quote. You see what is at risk, what is wasted and exactly what the monthly price covers.
- Onboarding. Monitoring agents, security tools and documentation go in, usually within two to three weeks, with no disruption to your day.
- Quarterly reviews. We meet every quarter to review tickets, risks and the next twelve months of technology spending.
Signs it’s time for Managed IT Services
- The same computer problems keep coming back every few weeks.
- Nobody can say for certain whether last night’s backup worked.
- An office manager or owner is spending hours a week being “the IT person.”
- Former employees may still have access to email or shared files.
- Your cyber-insurance renewal asked questions you could not answer.
- IT costs arrive as surprise invoices instead of a predictable line item.
If two or more of these sound familiar, take the free security check or book a free cybersecurity assessment.
What’s included
- 24/7 monitoring and alerting for computers, servers and network gear
- Scheduled Windows, macOS and third-party patching
- Today’s best stance against ransomware: a layered security stack including zero trust endpoint security
- 24/7 help desk and security operations on every tier
- Secure Access Service Edge (SASE) encrypting traffic on every device
- Cybersecurity warranty with coverage starting at $100,000
- Microsoft 365 / Google Workspace administration
- Cloud backups of devices and your cloud environments, with regular restore tests
- Automated user onboarding and offboarding
- Vendor management for internet, phones, printers and line-of-business software
- Quarterly technology roadmap and budget planning
Who it’s for
- Offices with roughly 5 to 50 users
- Healthcare, financial, insurance and professional firms with sensitive data
- Owners who want one accountable partner instead of several vendors
- Businesses with seasonal staffing swings
What affects the price
Includes a secure business email and productivity suite, zero trust endpoint protection, a secure AI platform and 24/7 help desk and security operations. Your final flat price depends on users, devices and compliance needs.
Every quote is flat and in writing. These are the factors that move the number:
| Factor | Why it matters |
|---|---|
| Number of users and devices | Plans start at $297/month and scale with the users, laptops, phones and accounts covered. |
| Servers and locations | On-premise servers, multiple offices or job sites add monitoring and maintenance. |
| Compliance requirements | HIPAA or FTC Safeguards documentation and controls add to the security stack. |
| Current state | A one-time onboarding fee may apply if systems need cleanup before they can be managed. |
Managed IT across the Vail Valley
Our managed clients are spread from Vail to Gypsum, and the plan is the same everywhere: remote monitoring and fixes first, then on-site visits from Edwards when hands-on work is needed. That means Avon and Edwards offices typically see a technician within minutes of a scheduled visit, and Vail, Eagle and Gypsum are a short drive down I-70. See examples in our case studies.
“Duplo digital is our IT company that keeps all of our info safe and secure. Todd has done a great job in setting everything up for us, being there for our staff when they have computer issues, and prioritizing our projects. I would highly recommend Dublow Digital for all of your IT needs.”
Frequently asked questions
How much do managed IT services cost for a small business in Vail?
Vail Valley IT managed IT plans start at $297 a month, including a secure business email and productivity suite, endpoint protection and a secure AI platform. The final price depends on the number of users and devices, servers, locations and compliance requirements, and is quoted as a flat monthly fee after a free cybersecurity assessment.
What is the difference between managed IT and break-fix support?
Break-fix support bills by the hour after something breaks. Managed IT is a flat monthly fee for monitoring, maintenance, security and help desk, which shifts the incentive toward preventing problems rather than billing for them.
Do you offer managed IT for businesses with fewer than 10 employees?
Yes. Most of our clients are offices with roughly 5 to 50 people, and many have about ten users and devices. Small teams often benefit most because nobody on staff has time to be the part-time IT person.
Can you work alongside our existing IT person?
Yes. We often run co-managed IT, where we provide monitoring, security tooling and after-hours coverage while your internal person handles day-to-day requests and local knowledge.
What is zero trust endpoint security?
Zero trust endpoint security treats every device, user and application as untrusted until verified. Protection is layered on each device itself rather than relying only on the office network, so laptops stay protected at home, in a hotel or on public Wi-Fi.
What is SASE?
Secure Access Service Edge (SASE) combines network security and secure connectivity in the cloud. Vail Valley IT uses it on every managed device so traffic is encrypted and protected no matter which network an employee connects to.
Does Vail Valley IT offer a cybersecurity warranty?
Yes. Managed IT clients running our security stack and policies are covered by a cybersecurity warranty starting at $100,000 in coverage, which complements any cyber insurance the business already has. Coverage is subject to the terms of the service agreement.
Is 24/7 help desk support included?
Yes. A 24/7 help desk and security operations are included on every managed IT tier at no extra charge.
Who provides managed IT services in the Vail Valley?
Vail Valley IT is a locally based managed IT provider in Edwards, Colorado, serving Vail, Avon, Beaver Creek, Edwards, Eagle-Vail, Minturn, Eagle and Gypsum. It is the local IT brand of DubLow Digital.
Is there a long-term contract for managed IT?
Managed IT is provided under a written service agreement with a defined term and scope. The terms, including how either side can end the agreement, are spelled out before you sign.
What does a managed IT provider not cover?
Typically new hardware purchases, large one-time projects such as an office move, and third-party software licenses are quoted separately. Your agreement lists exactly what is included.