brandConsultation, not a repair ticket
Sometimes you do not need someone to fix anything. You need someone to explain your options before you spend money. A remote consultation is a focused 30 or 60 minute video call where we look at your situation together, share our screen, and leave you with clear next steps in writing.
Typical topics include whether to replace or repair a server, which Microsoft 365 plan fits your team, how to answer a cyber-insurance questionnaire, whether a vendor quote is reasonable, and how to start using AI tools without exposing client data.
Need a hands-on fix instead? Go to remote tech support, or emergency IT support if something is down right now.
Is remote IT help as good as on-site?
For planning, reviews and most software and account issues, yes, and it is faster because nobody is driving I-70. On-site work is still the right call for cabling, hardware installs and network problems that need someone to physically trace a line. We will tell you honestly which one your situation needs.
Signs it’s time for Remote IT Consultation
- You want an expert opinion before buying hardware or software.
- A cyber-insurance questionnaire has questions you do not understand.
- You are deciding between two vendors or plans.
- You want to start using AI tools but are unsure what is safe.
If two or more of these sound familiar, take the free security check or book a free cybersecurity assessment.
How our Remote IT Consultation process works
Book
Choose a 30 or 60 minute session and tell us what you want to cover.
Prepare
Send any quotes, questionnaires or screenshots ahead of time.
Meet
We review it together on video and screen share.
Follow up
You receive written next steps and can reply with questions.
What’s included
- 30 or 60 minute scheduled video sessions
- Screen-share review of your systems or vendor quotes
- Written summary with recommended next steps
- Follow-up questions by email
Who it’s for
- Owners making a technology decision
- Businesses outside Eagle County
- Second-home owners running a business remotely
- Teams wanting a quick expert review
What affects the price
Every quote is flat and in writing. These are the factors that move the number:
| Factor | Why it matters |
|---|---|
| Session length | Fixed price for 30 or 60 minutes. |
| Preparation | Reviewing large documents before the call may add time. |
| Follow-on work | Any hands-on work afterward is quoted separately. |
Local expertise, without the drive
Remote sessions are popular with valley business owners who split their time between Colorado and elsewhere, and with businesses in Gypsum or Minturn who would rather not wait for an on-site visit just to ask a question.
“This service was amazing! Todd took the time to sit with me and help solve my problem, answering all my questions with patience and clarity. He was friendly, professional, and made the whole experience enjoyable. I truly appreciated the support and would absolutely recommend this service to others!”
Frequently asked questions
Can I get IT help without an on-site visit?
Yes. Most planning questions and many technical problems can be handled over a secure video call or remote session. Vail Valley IT will tell you up front if a site visit is actually needed.
What do I need for a remote IT consultation?
A computer with a webcam or a phone, and a list of what you want to cover. If we need to look at a specific system, we will send a secure, one-time screen-share link.
How much does a remote IT consultation cost?
Remote consultations are booked as fixed-price 30 or 60 minute sessions, so you know the cost before the call.